Frequently Asked QuestionsFrequently Asked Questions by Prospective Clients
You can schedule by setting up a free call with our Care Coordinator
You will speak with a Care Coordinator that will answer any questions that you have match you with a therapist that will best meet your needs.
We are in network with a few providers that include: Carelon Behavioral Health, Aetna, Managed Health Network (MHN) and Kaiser. Click here to see if we are in-network with your insurance provider.
We also offer superbills that you can submit to your insurance provider for reimbursement.
In all cases, it is advised to check with your insurance company about the terms of your coverage before obtaining services.
Also, check out our page on why to consider using an out of network provider
Our standard rate for therapy ranges from $203 per hour (50 minutes face-to-face, 10 min. administrative) for our licensed associates to $350 per hour for our most senior associates.
These rates are standard among licensed psychotherapists in California.
We offer therapy at $150 per hour for prelicensed associates. These therapists have completed their postgraduate education, and are in the final stages of obtaining licensure. They are hand selected and supervised by our senior associates.
Good Faith Estimates are available upon request.
Treatment length varies with the nature of the treatment goals. The first step in therapy is to clearly define the problem and goals of treatment. After this, your therapist can estimate the length of treatment. Some people see improvement after a few sessions. Others choose to work on goals that involve a longer commitment.
Online therapy takes place via a private, secure (HIPAA compliant) video platform.
The main benefit of online therapy is convenience and privacy. And, given the current concerns around the pandemic, some people feel safer interacting online.
Sessions are typically 50 minutes long, though your therapist may recommend 75 minute sessions. These sessions may be more appropriate for certain situations such as couples therapy, formal psychological assessment, and intensive treatment.
Extensive research has demonstrated that online therapy is as effective as in-person therapy.
When deciding whether to do therapy online or person, convenience is a more important factor than effectiveness.
Clear and measurable goals are important. Early in treatment, we will work together to clarify goals that are important to you, and we will develop ways of tracking your progress.
When therapy is effective, you will find yourself feeling better and being able to do things you couldn’t do before. But, progress is not always linear. That’s why it’s important to communicate your goals and progress to your therapist.
We do not currently have any prescribers on staff. If your therapist believes you may benefit from medication, they will refer you to one of our psychiatric partners.
Yes. It is not uncommon for people to use medications such as SSRI antidepressants (Prozac, Lexapro, and Paxil), anti-anxiety agents (Xanax and Klonopin), or ADHD medications (Adderall, Ritalin, or Concerta) while in therapy. Some clients hope to reduce or change their medication, while others do not.
In many cases, therapy can provide additional benefits beyond those offered by medication. And, it can be helpful for those looking to discontinue medication. Whenever necessary, we recommend referrals to psychiatrists or physicians, and we coordinate ongoing care with these providers.
Frequently Asked Questions by Current Clients
Make sure you let us know you need a monthly superbill and we will get them sent to your email address on file.
The forms to fill out are automatically sent to your email address you provided, but sometimes it goes to junk/spam mail.
Here are the forms you might need to fill out based on your type of sessions:
You can use this link “Update Payment Information”
Let us know in an email to email@example.com when you complete this so we change the form of payment used.
Most of the time you will find your link in your spam/junk mail from your clinician. If you do not see it there, please email your clinician at the email provided in your welcome email. If you still can not find that, email us at firstname.lastname@example.org
We understand things sometimes come up. If you run into a scheduling issue, we advise you to work with your clinician to find a new time.
PAYMENT IS EXPECTED FOR ANY MISSED SESSION, UNLESS RESCHEDULED OR CANCELLED 48 HOURS IN ADVANCE.
Please remember that insurance will not reimburse you for fees incurred for missed appointments. This is your responsibility. If you arrive late for an appointment, you will be charged the full session fee. If another client is not waiting and your provider is able to take the time, the hour may be extended so that you receive the full 50 minutes.