Frequently Asked Questions

Frequently Asked Questions by Prospective Clients
I am ready to get started with therapy, how do I schedule my first session?

You can schedule by setting up a free call with our Care Coordinator

You will speak with a Care Coordinator that will answer any questions that you have match you with a therapist that will best meet your needs.

Do you accept any insurance?

We are in network with a few providers that include: Carelon Behavioral Health, Aetna, Managed Health Network (MHN) and Kaiser. Click here to see if we are in-network with your insurance provider.

We also offer superbills that you can submit to your insurance provider for reimbursement.

In all cases, it is advised to check with your insurance company about the terms of your coverage before obtaining services.

Also, check out our page on why to consider using an out of network provider

How much does therapy cost?

Our standard rate for therapy ranges from $203 per hour (50 minutes face-to-face, 10 min. administrative) for our licensed associates to $350 per hour for our most senior associates.

These rates are standard among licensed psychotherapists in California.

We offer therapy at $150 per hour for prelicensed associates. These therapists have completed their postgraduate education, and are in the final stages of obtaining licensure. They are hand selected and supervised by our senior associates.

Good Faith Estimates are available upon request.

How long does therapy last?

Treatment length varies with the nature of the treatment goals. The first step in therapy is to clearly define the problem and goals of treatment. After this, your therapist can estimate the length of treatment. Some people see improvement after a few sessions. Others choose to work on goals that involve a longer commitment.

What is online therapy?

Online therapy takes place via a private, secure (HIPAA compliant) video platform.

The main benefit of online therapy is convenience and privacy. And, given the current concerns around the pandemic, some people feel safer interacting online.

How long does each session last?

Sessions are typically 50 minutes long, though your therapist may recommend 75 minute sessions. These sessions may be more appropriate for certain situations such as couples therapy, formal psychological assessment, and intensive treatment.

Does online therapy work?

Extensive research has demonstrated that online therapy is as effective as in-person therapy.

When deciding whether to do therapy online or person, convenience is a more important factor than effectiveness.

How will I know if therapy is working?

Clear and measurable goals are important. Early in treatment, we will work together to clarify goals that are important to you, and we will develop ways of tracking your progress.

When therapy is effective, you will find yourself feeling better and being able to do things you couldn’t do before. But, progress is not always linear. That’s why it’s important to communicate your goals and progress to your therapist.

Do you prescribe medication?

We do not currently have any prescribers on staff. If your therapist believes you may benefit from medication, they will refer you to one of our psychiatric partners.

I'm on (or considering going on) medication; Will therapy help me?

Yes. It is not uncommon for people to use medications such as SSRI antidepressants (Prozac, Lexapro, and Paxil), anti-anxiety agents (Xanax and Klonopin), or ADHD medications (Adderall, Ritalin, or Concerta) while in therapy. Some clients hope to reduce or change their medication, while others do not.

In many cases, therapy can provide additional benefits beyond those offered by medication. And, it can be helpful for those looking to discontinue medication. Whenever necessary, we recommend referrals to psychiatrists or physicians, and we coordinate ongoing care with these providers.

Frequently Asked Questions by Current Clients

How do I receive my superbill?

To request a superbill, please email and specify the dates you need it for. It will be sent to you within 24 business hours.


I was told I would receive paperwork to fill out prior to my first session, where is it?

The forms to fill out are automatically sent to your email address you provided, but sometimes it goes to junk/spam mail.

Here are the forms you might need to fill out based on your type of sessions:

Consent form for treatment and evaluation

Consent form for treatment and evaluation (LYRA CLIENTS ONLY)

Intake form for new clients

Consent form for child and adolescents

Teen and adolescent intake form

Intake form for parents and caregivers

I need to update my form of payment on file, how do I do that?

You can use this link “Update Payment Information”

Let us know in an email to when you complete this so we change the form of payment used.

I was supposed to receive a link for my session, but I have not received one yet

Most of the time you will find your link in your spam/junk mail from your clinician. If you do not see it there, please email your clinician at the email provided in your welcome email. If you still can not find that, email us at

How do I cancel or reschedule a session?

We understand things sometimes come up. If you run into a scheduling issue, we advise you to work with your clinician to find a new time.



Please remember that insurance will not reimburse you for fees incurred for missed appointments. This is your responsibility. If you arrive late for an appointment, you will be charged the full session fee. If another client is not waiting and your provider is able to take the time, the hour may be extended so that you receive the full 50 minutes.